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At Ivy Travel , we are committed to protecting your personal information and maintaining your trust. This Privacy Policy (“Policy”) explains how we collect, use, and safeguard the information you share with us.
By accessing our website or using our services, you acknowledge and consent to the practices described in this Policy. If you do not agree with how we handle your information, we kindly ask that you refrain from using our services.
In this Policy, the terms “we,” “us,” and “our” refer to Ivy Travel, while “you” and “your” refer to you, the user of our website and services
Collection of Personal Information.
In the course of delivering our services, we collect or receive your personal information through various interactions. While you have the option to choose what information to provide, At times, we may need specific information from you to effectively deliver the services you’ve requested.
We only collect personally identifiable information, such as your name, address, email address, and telephone number when it is voluntarily provided by you. You may choose to submit this information in situations such as:
We do not collect any personal information unless you choose to share it with us.
Ways we collect information!
At Ivy Travel, we collect your personal information throughout the course of our relationship with you. This typically happens when you interact with us directly or engage with our services in any of the following ways:
Direct Interactions:
Service-Related Activities :
In some cases, we may also collect personal information from third parties. For example, if someone makes a travel booking on your behalf, or you do so for someone else, we will rely on the authority of the person making the booking (the "Lead Passenger") to act on behalf of all individuals included. The Lead Passenger must confirm they have obtained consent from all parties for Ivy Travel to collect, use, and disclose their personal information as outlined in this policy.
If you become aware that your personal information has been shared with us without your consent or if you provide someone else's personal information without their permission please notify us immediately.
We make every effort to ensure the accuracy of the personal information we hold. However, you can help us by promptly informing us of any updates or corrections. Ivy Travel is not liable for any losses resulting from incorrect, incomplete, or outdated personal information provided by you or on your behalf.
Use and Protection of Personally Identifiable Information
We only use personally identifiable information for the purpose for which it was submitted. This may include handling your booking, responding to your enquiries, or providing a requested service. Your personal information is not publicly accessible and is only accessed by Ivy Travel when necessary to perform our services to you. With your consent, we may also use your information for marketing purposes. This may involve contacting you via email or phone with updates, news, and promotional offers related to our products and services. We are committed to responsible marketing practices and will never send you unsolicited or unlawful spam.
When you make an enquiry and provide us with your email address or other contact details, we may securely retain that information. You have the right to request that we stop further contact and to instruct us to delete your personal data at any time.
For booking purposes, Ivy Travel is required to collect certain personal details. We have a lawful basis for retaining such information when a booking is made. This may include:
We are fully committed to maintaining the confidentiality and security of your personal information. All booking data is securely captured, used only as necessary and retained only for as long as required.
Additionally, we collect personal and insurance details at the start of your travel experience. After your trip, you may be invited to complete a client feedback form, where we collect your impressions of the service and your experience. You may also be asked to leave a review on trusted platforms or with your permission, we may submit a review on your behalf.
Online Booking
Any personal information submitted to us through this website will be used solely for the purposes outlined in this Privacy Policy.
We may use your personal information to:
We will never share your personal information with any third party without your explicit consent.
All financial transactions on our website are securely processed through our trusted payment service provider. We only share information with them as necessary to process payments, issue refunds, and manage related enquiries or disputes.
Data Security & Protection Of Your Personal Information
Who Do We Share Your Information With?
In order to provide you with the services you request, we may need to share your personal information with trusted third parties. These may include, but are not limited to:
It is sometimes necessary for us to pass on essential details such as names, passport information, contact details, and special requests to suppliers involved in your travel arrangements (e.g., airlines, hotels, or ground transport companies).
Where we disclose your personal information to international or third-party service providers, we take all reasonable steps to ensure they adhere to appropriate standards of confidentiality and data protection, and that your information is handled securely and lawfully.
Policy on Photographs, Videos & Feedback
By participating in a trip organized by Ivy Travel, you acknowledge and agree that any photographs or video footage taken during your holiday that may include your image or likeness can be used by us for promotional and marketing purposes, without compensation. These materials may be published across various platforms including, but not limited to, brochures, advertising campaigns, our website, and social media channels.
We may also use written feedback, testimonials, or reviews you provide whether submitted directly to us or through third-party platforms for marketing, advertising, or promotional purposes, both online and in print.
If you voluntarily send us photographs, videos, or written content, you confirm that the material is your own and that you grant Ivy Travel a royalty free, perpetual license to use, reproduce, edit, and distribute such content for marketing and promotional use.
If you do not wish for your image or feedback to be used in this way, please notify us in writing before or during your trip.
Legal Disclaimer
Ivy Travel reserves the right to use or disclose your personal information when reasonably necessary to comply with applicable laws, regulations, or legal processes; to protect the integrity and security of our site; to fulfill your requests; or to cooperate with law enforcement or any official investigation.
In certain limited circumstances, we may be legally obligated to share specific personal data including yours such as when responding to a court order, government directive, or other legal requirement. In such cases, we will disclose only the information that is legally necessary and will take all reasonable steps to ensure your privacy remains protected.
Cookies
Our website uses cookies small digital files stored by your web browser to enhance your browsing experience by remembering your preferences and helping us improve our services. Cookies may also be used to track your visits and interactions with our website.
We use both session cookies and persistent cookies:
Enquiries, Contact Us, or Feedback
If you have any questions, concerns, or complaints regarding our use of your personal information or this Privacy Policy, we encourage you to contact your travel consultant directly or reach out to us using the details below.
We take your privacy seriously and are committed to resolving any issues promptly and transparently.
You can contact us at:
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